Privacy Policy

This Privacy Policy describes how Nubian Networks Limited ("Nubian Networks", "we", "our", or "us") collects, uses, stores, and shares information about you when you use our website at www.nubiannetworks.com and our related products and services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our Services.

2.1 Information You Provide Directly

• Contact information (name, email address, phone number, company name) when you fill in our contact or enquiry forms.
• Account credentials if you register for or use any of our software products.
• Communications you send us — emails, support requests, feedback.
• Payment and billing information when you purchase our services (processed securely via third-party payment processors).

2.2 Information Collected Automatically

• Log data: IP address, browser type, pages visited, referring URL, time and date of visit.
• Device information: device type, operating system, unique device identifiers.
• Cookies and similar tracking technologies (see Section 6).
• Usage analytics: how you interact with our website and products.

2.3 Information From Third Parties

We may receive information about you from third-party services such as payment processors, analytics providers, or if you contact us via social media platforms.

We use the information we collect to:

• Provide, operate, and maintain our Services.
• Respond to enquiries, provide customer support, and communicate with you.
• Process transactions and send related information (receipts, invoices).
• Send service updates, security alerts, and administrative messages.
• Send marketing communications (where you have consented, or where we have a legitimate interest).
• Improve, personalise, and expand our Services.
• Understand how our website and products are used (analytics).
• Detect, prevent, and address technical issues or fraudulent activity.
• Comply with our legal obligations.

Where applicable law requires it (e.g., GDPR or Kenya's Data Protection Act 2019), we rely on the following legal bases to process your personal data:

• Contract performance: Processing necessary to fulfil a contract with you.
• Legitimate interests: Processing for our legitimate business interests (e.g., improving services, fraud prevention), where these are not overridden by your rights.
• Consent: Where you have given us clear consent (e.g., marketing emails). You may withdraw consent at any time.
• Legal obligation: Where processing is required to comply with the law.

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service providers: Trusted third-party vendors who assist us in operating our business (hosting, payment processing, analytics, email delivery). They are bound by confidentiality obligations.
• Legal compliance: Where required by law, court order, or government authority.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate protections in place.
• Your consent: Where you have explicitly authorised us to share your information.

Our website uses cookies and similar technologies to enhance your experience, analyse usage, and support marketing. Cookies are small text files stored on your device.

We use:

• Essential cookies: Required for the website to function (e.g., session management).
• Analytics cookies: To understand how visitors interact with our site (e.g., Google Analytics).
• Preference cookies: To remember your settings and preferences.

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymise it.

For example, contact form submissions are retained for up to 2 years. Client account data is retained for the duration of the client relationship and for a period thereafter as required by applicable law.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

• Encryption of data in transit (HTTPS/TLS).
• Access controls and authentication requirements for our systems.
• Regular security assessments and employee training.

While we take data security seriously, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Depending on your location and applicable law (including Kenya's Data Protection Act 2019), you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data ("right to be forgotten") in certain circumstances.
• Objection: Object to our processing of your data for certain purposes (e.g., direct marketing).
• Restriction: Request that we restrict processing of your data in certain circumstances.
• Portability: Receive your data in a structured, machine-readable format.
• Withdraw consent: Where processing is based on consent, withdraw it at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

Our primary operations are based in Kenya. Where we transfer personal data to service providers outside Kenya, we ensure appropriate safeguards are in place in accordance with applicable data protection law.

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice on our website.

Continued use of our Services after any changes constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: